Orders will be processed within the limits of our available stocks and subject to stocks available from our suppliers.
The titles “Available on order” and “Can be ordered”
Mean that the product is being replenished. In this case the delivery time can be extended.
Shipping of your package:
Packages are usually shipped after receipt of payment.They are shipped via our carrier with a tracking number and delivered against signature (depending on the carrier) .The shipping costs include the cost of preparation and packing as well as the costs of Harbor. Shipping costs vary depending on the total weight of the package (s). We recommend that you group all your items in one order. Box sizes are appropriate and your items are properly protected. Deliveries are not made in floor (delivery to the door of your house / residence / building). We remind you that it is your responsibility to check that the packaged items can pass the door and the stairwell before confirming your order.
Upon receipt of quantified, qualified and characterized goods:
Check your products at the time of delivery. If a package has a defect, a review of the contents in the presence of the driver is necessary to identify a possible anomaly and preserve your appeal.
Delivery in hard to reach areas:
Delivery abroad or in hard-to-reach areas may take a little longer, up to 14 days. However, our delivery partners will keep you informed of the delivery date. There are no extra charges for hard-to-reach areas or additional services available at the moment.
As part of the right of withdrawal, the customer has 14 days to retract and return the goods to us at 25 rue du Luxembourg – 31410 Le Fauga and he must inform us by mail. Returns are accompanied by a copy of the proof of purchase. Return costs will always be borne by the customer. Product returns are to be made in their original condition and complete (packaging, accessories, instructions …) so that they can be remarketed in new condition. Merchandise that will not be sufficiently packed or in poor condition, the right of withdrawal will not be taken into account.The refund will be made within 14 days or at the latest on return of the goods.
Taxes and customs duties:
For shipments outside the European Union, taxes (VAT and other) costs (file and transport of the Swiss border to the customer) and customs duties are the responsibility of the recipient and will be requested at the time of delivery. (The amount is calculated during the passage in customs). In this case the invoice accompanies the parcel and a copy of the invoice is also searchable and printable from the customer account. Solution Design does not practice the tax refund. You can either apply directly to your customs office or have it delivered to the desired destination address.